TERMS AND CONDITIONS

All clients are required to complete the client form and agree to our Terms and Conditions. All your data is confidential and will not be shared with any third party. Please inform us of any changes in your pet’s health or temperament or your personal details to allow us to continue to provide a service tailored to your pet’s needs.

HEALTH AND WELFARE

Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures during grooming, an alternative will be used. If during grooming, a pre-existing condition is discovered, which you may not have been aware of,  we will notify you of this so that you can seek veterinary advice.

Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom, you authorise Pawfection to seek emergency veterinary treatment.

 FEEDBACK

You will be given feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.

PRICING

Starting prices are for pets:

  • That are used to being professionally groomed on a regular schedule, between 4-12 weeks depending on coat type;
  • Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing).

You can reasonably expect to pay more than the starting price for:

  • Matted, poorly maintained and/or overgrown coats;
  • Pets which are difficult to manage or uncooperative during grooming;
  • Overweight pets or oversized for the breed standard;
  • Timid, anxious, aggressive or nervous pets, which require frequent breaks and may need special handling.

These take more time, labour and/or products. The costs are passed on to you.

If we are unable to complete a groom due to behavioural problems or aggression you will be charged the full quoted price of the groom. All costs are payable in full at the time you collect your pet.

 PHOTOGRAPHS

Your pet may be photographed before, during or after its groom.

Photographs may be used in or on any Pawfection advertising or social media platform.

Please let us know if you prefer your pet not to be photographed.

 APPOINTMENT TIME

Please be punctual, as we work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request, a no-show is lost income. We also offer a free appointment reminder.

 CANCELLATIONS

I respectfully request 48 hours notice if you need to cancel your pet’s appointment. The slot can then be rebooked out.

 NO-SHOWS & LATE CANCELLATIONS (of less than 48 hours notice)

A fee of 100% of your usual groom price will be levied for missed appointments and late cancellations.

A non-refundable deposit of the starting price of the groom will be levied to secure a new appointment slot. If you incur any of the above-mentioned fees, they are payable in full at the time of the missed or late cancellation and before booking your pet’s next appointment.

 DE-MATTING POLICY

In the event that your pet’s coat needs to be clipped down to relieve it from matting and coat neglect, Pawfection are not liable for any post-grooming effect if this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane option is to be completely clipped off.

We will not be held responsible for any pre-existing or new skin conditions which may arise due to having to be clipped short.

We will not be held responsible for any minor nicks or cuts caused, due to having to remove the tightly matted coat.

We will not be held responsible for any Haematomas caused from the removal of heavy ear matting. Ears may also bleed at the tips, when tight ear matting is removed due to pressure release from the ear.

De-matting and removal of matted coats is charged in addition to you normal groom fee.